Security and Public Safety: Where’s Your Blind Spot?

Discover the blind spots in security and public safety within facilities management. Learn proactive strategies to manage operational risk, resilience, and public safety effectively.

The Complexities of Facilities Management

In the world of facilities and building management, managers are expected to be experts in both soft and hard services. However, experience shows that mastering all aspects is not feasible. Soft services are often contracted out to service providers under the belief that this transfers the risk, but where does the liability lie if something goes wrong? Who is ultimately responsible in the event of an incident?

The Evolving Landscape of Safety and Security

There has been significant progress in the fields of safety and security in recent years, driven by lessons learned from various incidents. Despite this progress, the landscape continues to evolve with changes in legislation and society’s values, affecting human behaviour and expectations regarding safety and security. The relationship between safety and security must be synergetic and managed accordingly.

Operational Risk and Resilience in Facility Management

Shifting from Reactive to Proactive Management

The shift from reactive to proactive safety and security management is crucial. Facility managers need to:

  • Implement Anticipatory Measures: Anticipate potential risks and threats to stay ahead of incidents.
  • Integrate Technology and Behavioural Psychology: Use technology to enhance security measures and understand human behaviour to prevent risks.
  • Adopt Innovative Strategies: Develop and implement innovative strategies for risk mitigation and threat prevention.

Understanding the Relationship Between Safety and Security

The Synergy of Safety and Security

Safety and security must work together harmoniously. Facility managers should:

  • Balance Safety and Security Measures: Ensure that safety protocols complement security measures without compromising either.
  • Regularly Update Protocols: Continuously update safety and security protocols to reflect changes in legislation and societal norms.
  • Foster a Safety-Conscious Culture: Promote a culture of safety and security awareness among all stakeholders.

The Role of Technology and Real-Time Reporting

Harnessing Technology for Enhanced Security

The integration of technology in safety and security frameworks is essential. Facility managers should:

  • Utilise Real-Time Reporting: Implement systems that provide real-time reporting and monitoring of security incidents.
  • Leverage Advanced Technologies: Use technologies such as surveillance cameras, access control systems, and AI to enhance security measures.
  • Conduct Regular Assessments: Regularly assess the effectiveness of technological solutions and make necessary adjustments.

Navigating the Regulatory and Social Landscape

Adapting to Evolving Threats and Regulations

Understanding and adapting to the evolving regulatory and social landscape is critical. Facility managers should:

  • Stay Informed on Legislation Changes: Keep abreast of changes in laws and regulations affecting safety and security.
  • Engage in Industry Collaboration: Collaborate with industry peers to share knowledge and best practices.
  • Address Social and Political Changes: Be aware of social and political changes that may impact safety and security protocols.


Managing security and public safety in facilities management requires a proactive and integrated approach. By understanding the complexities of both safety and security, implementing advanced technologies, and staying informed on regulatory changes, facility managers can effectively mitigate risks and ensure the safety of their environments. Continuous learning and adaptation are key to staying ahead in this dynamic field.

At New World Norm (NWN), we understand the complexities and challenges posed by emerging threats. Our team of certified risk management consultants in London, Birmingham, Manchester, and across the UK are here to help you navigate these risks with confidence. From operational risk management consulting to loss prevention and business continuity solutions, we offer comprehensive services tailored to your needs.

Contact us today to learn how we can help protect your business and personal security from the evolving threats. Let’s work together to ensure a secure and resilient future.